ISO 20000-1:2018 - IT Service Management

ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver.

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What is ISO 20000-1:2018?

ISO 20000-1:2018 is an international standard that specifies requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS).

Specifically, it focuses on IT service management (ITSM) systems, providing a framework for organizations to ensure the effective delivery of IT services to meet the needs of customers and stakeholders

ISO 20000-1:2018 helps organizations establish a structured approach to IT service management, enabling them to deliver high-quality IT services that meet the needs and expectations of customers while continuously improving their service delivery capabilities.

  • Service Management System
  • Service Delivery Processes
  • Service Level Management
  • Supplier Management
  • Incident and Problem Management

Benefits of ISO 20000-1:2018

ISO 20000-1:2018 provides a framework for establishing and maintaining effective service management processes, leading to improved service quality and reliability.

The standard helps organizations streamline their service delivery processes, leading to faster response times, reduced downtime, and improved overall efficiency.

By implementing systematic processes for incident management, problem management, and change management, organizations can mitigate risks and minimize the impact of disruptions on IT services.

  • Enhanced Service Quality
  • Customer Satisfaction
  • Cost Savings
  • Improved Supplier Relationships
  • Continuous Improvement
  • Global Recognition

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