ISO 20000-1:2018 - IT Service Management
ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver.
ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver.
Specifically, it focuses on IT service management (ITSM) systems, providing a framework for organizations to ensure the effective delivery of IT services to meet the needs of customers and stakeholders
ISO 20000-1:2018 helps organizations establish a structured approach to IT service management, enabling them to deliver high-quality IT services that meet the needs and expectations of customers while continuously improving their service delivery capabilities.
The standard helps organizations streamline their service delivery processes, leading to faster response times, reduced downtime, and improved overall efficiency.
By implementing systematic processes for incident management, problem management, and change management, organizations can mitigate risks and minimize the impact of disruptions on IT services.
Your certification costs will depend on the size of your business, location, and the sector you’re in.